Impossible Coasters Support

Contact Support

Impossible Coasters is supported by Ankur Gupta LLC. Email me@ankgupta.com with the subject “Impossible Coasters Support.” Include your device model, iOS or iPadOS version, the game version shown in Settings, and a short description of what happened. Please do not include payment card information or other sensitive personal information.

Support messages are normally answered within five business days.

Purchases And Restore Purchases

Impossible Coasters is a free download with an optional one-time, non-consumable Full Game purchase. It is not a subscription, and the game has no advertising or consumable currency.

To restore a previous purchase, open the Full Game screen and choose Restore Purchases. Make sure the device is signed in to the Apple Account that made the purchase and has a working internet connection. Apple, not Ankur Gupta LLC, processes payment and maintains App Store purchase history.

If Apple shows a completed purchase but the game remains locked, relaunch the game, choose Restore Purchases again, and email support with the approximate purchase date. Do not send a full receipt or any payment-card details unless Apple Support specifically instructs you to do so through an Apple channel.

Gameplay And Progress

Puzzle progress, stars, settings, selected theme, and unlocked content are stored on the device. If a puzzle appears stuck, return to the level list and reopen it. You can also use Restart from the puzzle controls. Deleting the app may remove local progress, subject to Apple's normal device backup and restoration behavior.

AR Compatibility

The main puzzle game does not require AR. AR rides require a supported iPhone or iPad, camera permission, and enough light and visible surface detail for Apple's AR system to place the coaster. If placement is slow, move the device gently, point it at a well-lit tabletop or floor, and avoid reflective or featureless surfaces.

Camera images and scene mapping are processed on the device. Impossible Coasters does not record, store, upload, or receive the camera feed or a map of your surroundings.

Game Center

Game Center is optional. If achievement progress does not update, confirm that Game Center is signed in under device Settings, then reopen the game. Declining Game Center does not prevent normal puzzle play or access to purchased content.

Accessibility And Audio

Impossible Coasters supports system accessibility settings where available and includes Sound Effects and Haptics controls in Settings. If text or an interaction is difficult to use, email the support address with the device model and accessibility setting so the issue can be reproduced.

Privacy

Read the Impossible Coasters Privacy Policy for details about local game data, Apple services, RevenueCat purchase validation, support messages, and AR camera processing.

Business Contact

Operator: Ankur Gupta LLC, United States. Product and support contact: me@ankgupta.com.