CHESS/BLOCK Support
Help with setup, puzzles, and purchases
Contact
Email support@ankgupta.com. Include your iPhone model, iOS version, app version, and the step that failed. Please do not send passwords, payment-card details, or Lichess access tokens.
A selected app is not paused
Open CHESS/BLOCK Settings, confirm Screen Time is allowed, and review “Blocked apps & schedule.” Select at least one app and save. If permission was changed in iPhone Settings, return to CHESS/BLOCK so it can refresh protection. Restart the iPhone after an iOS update if Apple’s Screen Time extensions have not refreshed.
Earned time is not updating
Return to CHESS/BLOCK after using a selected app. The app refreshes the shared timer when it becomes active. If the balance still looks wrong, fully close and reopen CHESS/BLOCK and include the app version in your support email.
Purchases
Use “Restore purchases” on the subscription screen or in Settings. Manage or cancel subscriptions in iPhone Settings under your Apple Account. Apple handles charges and refund requests.
Lichess or Chess.com
Connections are optional. You can disconnect Lichess from CHESS/BLOCK Settings. If a public Chess.com rating cannot be found, confirm the username and try again later.
Privacy and terms
Read the Privacy Policy and Terms of Use.