Beat Vector Support

Effective September 8, 2026

Get help

Email support@ankgupta.com with the app version/build, device model, iOS version, and short steps to reproduce the issue. Do not send passwords, payment details, or private media unless needed and requested.

Import songs, charts, images, or videos

Use the app's Import action and choose Files or Photos where offered. Use a supported local file, not a webpage or streaming link. Imports and visual customization require Premium. The system share sheet may offer Beat Vector when the source shares a supported file; a link-only share is not supported.

Restore Premium

Use Restore Purchases while signed into the Apple Account that made the purchase. Apple may request authentication. Premium is a one-time unlock. For refunds, use Apple's reportaproblem.apple.com service. Contact support if a valid restored purchase does not unlock the corresponding feature.

Tune controls and timing

Open Control Lab to configure gameplay, visuals, and audio, then use Test to try your settings. Supported hardware varies by device. Apple Pencil requires a compatible iPad. On iPhone, a mouse may require AssistiveTouch and its pointer settings. Audio latency can vary with your output device, so revisit audio setup when changing headphones.

Share a replay

Use Share Replay after a run and allow the video export to finish. The export can include the track audio and video background. Share only media you have permission to distribute. If export fails, report the build, track duration, whether it uses video, and any displayed error.

Privacy and rights concerns

Use support@ankgupta.com for privacy requests or concerns about a bundled asset or notice. Identify the relevant title or URL and explain the issue. Do not send unrelated private files. See the Privacy Policy and Terms linked below.